Frequently Asked Questions
Common inquiries regarding our craft, shipping, and service.
What defines the evan kinori design philosophy?
Our focus is on the integrity of materials and the process of construction. Each garment is designed and pattern-made in our San Francisco studio, utilizing high-quality natural textiles sourced from mills in Japan, Europe, and the United States.
How do you handle shipping and delivery?
We ship worldwide via DHL and UPS. Orders are typically processed within 2-3 business days. Once your order has shipped, you will receive a confirmation email with tracking information.
What is your return and exchange policy?
We accept returns for store credit or exchange on unworn, unwashed items within 14 days of delivery. Please note that all seasonal sale items and international orders are considered final sale.
How should I care for my garments?
Due to the natural fibers and organic dyes we often use, we recommend hand washing in cold water with mild detergent or professional dry cleaning. Always air dry away from direct sunlight to preserve the color and texture of the fabric.
Do you offer repairs or alterations?
We believe in the longevity of our clothing. We offer complimentary repairs for any manufacturing defects. For general wear and tear, we provide repair services for a nominal fee to ensure your pieces last a lifetime.
How can I determine my size?
Detailed measurements for every garment are provided on the individual product pages. As our silhouettes tend to be relaxed and functional, we recommend comparing these measurements to a similar item you already own.